Terms of sale
Last updated: 18/08/2026
1. Seller identification
Products are sold through jarscollection.es by Rita Plana Aldoma, Tax ID (NIF/CIF) 48091208W, address Via Augusta 119, 08006 Barcelona, Spain, contact email jarss.collection@gmail.com.
2. Products and availability
The essential characteristics of each bag — its materials, dimensions, colors, price, availability and, where applicable, care instructions or limitations — are shown on its product page. Photographs are for illustrative purposes; reasonable variations in shade may occur due to screen display or handmade processes, without affecting the advertised essential characteristics. Adding a product to the cart does not guarantee it is reserved. If, after an order is received, a product cannot be supplied due to unavailability, the buyer will be informed without delay and any amounts paid for the unavailable product will be refunded.
3. Price, taxes, and costs
Prices are shown in euros and include the applicable VAT. The total price, including shipping costs and any other applicable charges, will be shown before the order is confirmed. Promotions are subject to the conditions, validity period, and stock indicated on the website. Promotional codes cannot be combined unless expressly stated.
4. Purchase process
• The user selects products and adds them to the cart. • Before paying, the user can review and correct order details, address, products, quantities, costs, and total amount. • The user must expressly accept these General Terms of Sale before completing the order. • Confirmation takes place by clicking the button labeled "Order with obligation to pay" or an equivalent wording. • After payment, an order confirmation will be sent by email to the address provided. This confirmation acknowledges receipt of the order, without prejudice to the verification of availability and payment.
5. Secure payment with Stripe
Payments are processed through Stripe. Available payment methods are shown during checkout and currently include card, Klarna, Amazon Pay, Apple Pay, Google Pay, Bizum, PayPal, and Revolut Pay. Bank transfer is not offered. Payment takes place in an environment managed or technically provided by Stripe. Jars Collection does not store full card details or the CVV security code. Stripe may carry out authentication and fraud-prevention checks under its own terms and applicable regulations. The charge is made at the time the order is confirmed. If payment is not authorized or is not completed, the order will not be processed.
6. Delivery
We ship to mainland Spain and the Balearic Islands, and also offer free in-person pickup in Barcelona. We do not currently ship to the Canary Islands, Ceuta, or Melilla. The cost, method, and estimated delivery time will be shown before the order is completed. Unless a different period is indicated or an exceptional circumstance applies, delivery will take place within the maximum legal period applicable from the conclusion of the contract. Delivery is considered to have taken place when the order is made available to the buyer or an authorized person at the address provided. The buyer should check the external condition of the package on receipt and report any visible issue to the carrier and to our customer service as soon as possible; this does not limit the buyer's legal rights in case of non-conformity.
7. Right of withdrawal
Consumers generally have a period of fourteen (14) calendar days from physical receipt of the goods to withdraw from the purchase, without needing to justify their decision. To exercise this right, an unambiguous statement must be sent to jarss.collection@gmail.com and/or to Via Augusta 119, 08006 Barcelona. The form included at the end of these terms may be used, although it is not mandatory. The product must be returned without undue delay and, at the latest, within fourteen (14) calendar days of communicating the withdrawal, to: Via Augusta 119, 08006 Barcelona. Direct return costs will be borne by the buyer. The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. All payments received, including standard delivery costs, will be refunded without undue delay and, in any case, within a maximum of fourteen (14) calendar days from when the withdrawal is communicated. The refund may be withheld until the goods are received or proof of their return is provided, whichever comes first. Unless otherwise expressly agreed, the refund will be made using the same payment method used for the purchase. There is no right of withdrawal in the legally exempted cases. In particular, all Jars Collection bags are handmade to order and the customer chooses the color (main color and, where applicable, detail color) for their piece, meaning they are goods made to the consumer's specifications or clearly personalized, and are therefore excluded from the general 14-day right of withdrawal under Article 103.c) of Royal Legislative Decree 1/2007 (TRLGDCU).
8. Exchanges
In addition to the legal right of withdrawal, Jars Collection allows you to exchange your piece for another of the same model (for example, a different color combination), but not for a different model. All pieces are made in a single size, so size exchanges do not apply. To request an exchange, write to jarss.collection@gmail.com within 14 days of receiving the order. Shipping costs for the exchange are borne by the buyer. This policy does not limit consumers' legal rights.
9. Legal warranty of conformity
Products sold to consumers are covered by the legal warranty of conformity provided for in the applicable regulations. If a product is not in conformity, the consumer may exercise their legally recognized rights, including repair or replacement where appropriate and, if the legal requirements are met, a price reduction or termination of the contract. To report an issue, write to jarss.collection@gmail.com stating the order number, a description, and, if possible, photographs of the problem. This warranty does not cover damage resulting from misuse, lack of care, ordinary wear and tear, or handling contrary to the instructions for use, without prejudice to legally applicable rights.
10. Invoicing
The buyer may request an invoice by writing to jarss.collection@gmail.com and providing the necessary tax details. The invoice will be issued by Rita Plana Aldoma, as the seller of the products.
11. Customer service and complaints
For enquiries, incidents, complaints, or claims, contact jarss.collection@gmail.com, phone +34 647 88 32 23, or address Via Augusta 119, 08006 Barcelona. Complaints will be answered within the maximum legally applicable period and, in any case, within a maximum of one month where applicable.
12. Applicable law
These terms are governed by Spanish law. Where the buyer is a consumer, this does not affect any mandatory rights recognized under applicable regulations, nor the judicial jurisdiction that legally applies.